https://www.coinprojobs.co.in Vacancy Wed, 19 Aug 2026 20:52:04 +0530 en-us https://www.coinprojobs.co.in https://www.coinprojobs.co.in/job-openings-for-recovery-agent-bangalore-1453835.htm https://www.coinprojobs.co.in/job-openings-for-recovery-agent-bangalore-1453835.htm Sun, 16 Aug 2026 00:00:00 +0530 Key Responsibilities ? Make outbound calls to customers regarding overdue payments. ? Explain outstanding dues, payment schedules, and available repayment options. ? Negotiate payment commitments in accordance with bank policies. ? Encourage customers to make timely payments and resolve outstanding accounts. ? Record customer interactions and payment commitments accurately in the system. ? Meet daily productivity and monthly collection targets. ? Maintain high standards of customer service while handling difficult conversations professionally. ? Follow RBI guidelines, bank policies, and company compliance procedures during every customer interaction. ? Escalate unresolved or exceptional cases to the concerned team whenever required. ? Ensure confidentiality of customer information and maintain data security. Eligibility Criteria ? Any Graduate. ? DRA (Debt Recovery Agent) Certification is Mandatory. ? Freshers with a valid DRA certification are eligible. ? Candidates with experience in banking collections, telecollections, customer service, or outbound calling will be preferred. ? Good communication skills in English and the regional language. ? Basic computer knowledge and typing skills. Required Skills ? Excellent communication and interpersonal skills. ? Strong negotiation and convincing abilities . ? Active listening and problem-solving skills. ? Ability to handle customer objections professionally. ? Target-oriented with a positive attitude. ? Basic MS Office and CRM system knowledge.