Job openings for Recovery Agent in Bangalore

Key Responsibilities
✓ Make outbound calls to customers regarding overdue payments.
✓ Explain outstanding dues, payment schedules, and available repayment options.
✓ Negotiate payment commitments in accordance with bank policies.
✓ Encourage customers to make timely payments and resolve outstanding accounts.
✓ Record customer interactions and payment commitments accurately in the system.
✓ Meet daily productivity and monthly collection targets.
✓ Maintain high standards of customer service while handling difficult conversations professionally.
✓ Follow RBI guidelines, bank policies, and company compliance procedures during every customer interaction.
✓ Escalate unresolved or exceptional cases to the concerned team whenever required.
✓ Ensure confidentiality of customer information and maintain data security.
Eligibility Criteria
✓ Any Graduate.
✓ DRA (Debt Recovery Agent) Certification is Mandatory.
✓ Freshers with a valid DRA certification are eligible.
✓ Candidates with experience in banking collections, telecollections, customer service, or outbound calling will be preferred.
✓ Good communication skills in English and the regional language.
✓ Basic computer knowledge and typing skills.
Required Skills
✓ Excellent communication and interpersonal skills.
✓ Strong negotiation and convincing abilities
. ✓ Active listening and problem-solving skills.
✓ Ability to handle customer objections professionally.
✓ Target-oriented with a positive attitude.
✓ Basic MS Office and CRM system knowledge.